Signup is quick and easy. Complete the simple online application on our website: https://apply.blueclub.co.za/

If you’re a Grey Parent, Grey High School Scholar, Grey Alumni or Friend of Grey you can belong to the BlueClub.

Signup will take you no longer than a minute and your membership will be active as soon as we’ve collected your first membership fee of R99.

Your membership will start on the date that your first membership fee is paid and shall continue for the initial period of three (3) months. After the initial period, the subscription will automatically continue on a month-to-month basis until you cancel your membership.

The first membership fee will be scheduled immediately after signup. Thereafter, the 1st day of every month.

This payment will automatically be scheduled on your bank card that you have loaded on your membership profile.

Once you’re signed up, simply navigate to the Dependents component on the BlueClub App home screen to load and link your dependent(s). You will also be able to set spend limits for them.

Please note: Only scholars from Grey High School can be linked as dependents.

Your membership will go on hold and you will not be able to make use of BlueClub to pay or have access to any benefits until your membership fees are paid up to date. You will also forfeit any cashback that you’ve earned which will automatically be donated to The Grey Foundation.

For every spend at a BlueClub Affinity partner, you will earn a percentage in cashback. You can use your cashback as a discount on your next spend at a BlueClub Affinity partner or can accumulate and donate them to the Grey Foundation and its meaningful school causes.

If your points are not used within 12 months of the earning date, they expire and are automatically donated to the Grey Foundation.

Parents: Simply select BlueClub or ZeroPay at checkout and follow the prompts.

Dependents: Simply select BlueClub or ZeroPay at checkout and scan the QR code using the BlueClub App.

BlueClub Affinity partners: Simply scan the BlueClub QR code on display and follow the prompts to complete the transaction. Remember to show the staff member behind till point that the transaction was successful. 

ZeroPay partners: They use their own in-store transaction process, and you do not require the BlueClub App or scanning of a QR code. Simply show your ID number to the staff member at till point. They will process the transaction on your behalf, and you can follow their prompts to release the transaction.

Yes, you can cancel by giving 1x billing month notice. Simply login into the BlueClub App, navigate to Settings and click on Cancel your Subscription. This will start the deactivation process of your profile. Your profile will be deactivated after we have collected 1x last membership fee after cancellation is given.

Yes! All payments are processed through state-of-the-art, PCI-compliant payment systems that ensure the security of your payments.

Absolutely. Our website is SSL-secure and we don’t store your card details. All payments are handled by a secure, PCI-compliant, South African-based payment gateway.

Once your order has been cancelled, the shopping partner will request for the amount to be refunded back onto your BlueClub profile. You will receive correspondence once this has been done.

Once the store has processed the refund, BlueClub will ensure that the amount is processed back onto the card that you used for payment. Please note that this can take anywhere between 3 and 10 days to reflect on your card.

We unfortunately do not have any control over our spend partners and their delivery policies. If there are any issues, please contact the spend partner directly and we will try our best to help where we can.

If you cannot get a hold of the partner, send us an email at foundation@thegrey.com with your order confirmation number and we will try to contact the partner to check the status of your order. We will let you know as soon as we have heard back from them.

Yes! You can change your card details by logging into your BlueClub App or the customer web portal.

Follow these steps to change your card details:

• Log in to the BlueClub App or web portal.
• Click on the tile that has your current card details shown.
• Wait for the payment screen to load via our secured payment gateway.
• Complete the fields to capture your new card details.
• This card will automatically be loaded as your default card for all future payments for both transaction and membership fee collections.

You can use any Visa or Mastercard card (debit, credit, or cheque).

If you’re unable to add your card or payments are failing (including the membership fee payment), there are a few possible reasons for this.

Unfortunately, they are usually specifically related to the card and are outside of our control.

Some of the reasons may include:

1. You’re trying to load an American Express card (not Visa or Mastercard).
2. You’ve entered your card details incorrectly.
3. Your card has expired.
4. Your bank’s risk system has declined the transaction as they cannot identify us.
5. There are insufficient funds in your account.
6. Your bank card is not enabled for online transactions.
7. Your online spend limit is set to a low amount.
8. Your bank’s system may not be running debit orders correctly.

You can contact us on foundation@thegrey.com for assistance.  

We are unfortunately unable to resolve this on your behalf and you will need to contact your bank.

First, try the Resend OTP button on the OTP screen.

If this doesn’t work, it might be because of one of the following reasons: 

• Your cellphone number that we have listed is different to the cell phone number that you’re using.
• Restart your phone. It may be best to begin the process from scratch. Follow the steps until you reach the OTP page again.
• If you are still not receiving an OTP, then check with your Mobile Network Provider to see if your number is blocked from receiving SMSs from certain local and overseas numbers. A common problem is that, if you have ported your number from one network to another, some SMSs are automatically blocked.

If none of the above helped please email us at foundation@thegrey.com  

We are unfortunately unable to resolve this on your behalf and you will need to contact your bank.

We’ve got amazing local in-store partners in Port Elizabeth as well as thousands of online and in-store partners all over South Africa! Check out our Where to Shop page on the BlueClub website and app. You can also look out for the BlueClub or ZeroPay logo online.