Merchant FAQ’s
1. How does it work?
BlueClub, in partnership with ZeroPay (operated by FeverTree Finance), was established to create a Loyalty Programme for Parents, Scholars, Grey Alumni and Friends of Grey to provide a user-friendly platform that allows customers to shop, earn and give back to The Grey Foundation and its meaningful causes.
Customer can use BlueClub to pay at your store and earn cashback. The aim is to create a network that will continuously drive spend and additional revenue to your store as members can use their cashback to spend with you.
We pay you upfront for the customer’s transaction and manage the cashback earn and redemption process. This allows you to focus on delivering while we focus on the rest.
There are no upfront or monthly fees, we only charge you on a transaction basis. The fee starts from 5% plus R4, and depends on a few variables. If you have further questions or interested in joining this meaningful network, please contact us!
2. How do I become a spend partner?
Simply contact connect@thegrey.com
3. Can I accept BlueClub as a payment option in-store and online?
Yes!
4. What integration is required?
Online: We have plugins available for most major eCommerce platforms, including: Woocommerce, Shopify, Magento, Prestashop, etc. These plugins enable a smooth customer experience and are readily available when you’re signed up! Custom integration is also possible.
In-store: For Scan to Pay, you don’t need a thing! We have a free web based portal that you can use for tracking all your transactions. If you would like to integrate on your Point of Sale System, let us know and we will investigate!
5. When do I receive payment?
We make payments every Friday! If a transaction comes through before Wednesday, you will receive payment that same Friday, otherwise just the following Friday.
6. Is there a contract term?
There is no contract term – we want to work with you to grow your business and be a value-add to you and your customers. If BlueClub does not work for you, all you have to do it turn the offering off.
